शुल्क वापसी की नीति

• The product return and exchange policy of VK Global Publications gives you an option to return or exchange* the purchased products in the event there is a manufacturing defect or product damaged during transit. We only ask that you do not use the product and preserve its original condition. There are certain points we would like to mention for the return/exchange process:
• The product delivered is eligible for return/ exchange (with another copy of same product) within the applicable return window that is 7 days from the date of delivery. We accept return/exchange requests within 7 days of the product delivery. if you have received them physically damaged or the wrong or wrong product is delivered to you.
• Exchange Return will be processed only if-

It is determined that the product was not damaged while it was in your possession.

The product is not different from what was shipped to you.

Returned in original condition with intact packaging.

• The product that needs to be returned/exchanged must be unused with intact packaging and no damages. In case of wrong product / damaged product delivery, a replacement will be offered by the company. Our delivery executive or agent will pick up the order and do a quality check of the returned package.
• If the returned product passes the quality check, the exchange refund will be initiated within 10-12 working days. Payment gateways refund process could take 7 to 8 working days (excluding bank holidays).
• In case you wish to exchange the product purchased within the specified time window, then the replacement will be made to you free of cost.
• In case you wish to exchange a product for any other product of different value, in such case if the exchanged product is of higher value, differences in the amount will be charged to you and if the exchanged product is of lower value then difference in the amount will be refunded within the specified time frame mentioned above to you once the original product has been successfully picked up by the delivery executive.
• In case a wrong product is ordered and needs to be returned/exchanged then the same shall be done within 7 days and the expenses, if any shall be paid by the purchaser. In case you have ordered the wrong product and wish to return/ exchange it, you will be responsible for returning the product on your own. Please note, you will have to bear all the expenses.

• If the returned product passes the quality check, the refund will be initiated within 10-12 working days. Payment gateways refund process could take 7 to 8 working days (excluding bank holidays).